How it Works
When contacting your roadside service provider it helps to have an understanding of how it all works and why it may take longer than you feel it should, especially when you're stranded on the side of a busy freeway. Be patient and remember that the person you are talking to is simply a coordinator working within a potentially restrictive framework. That person may also have little or no knowledge of RV types, size or requirements. He or she is dependent upon the information you provide.
When you call, the operator must then contact a towing service that is both available and willing to accept the job at a discounted price. The process of finding a tow service can take time when multiple tow companies have to be contacted. Then, when a tow service is contracted for the job, they will send out equipment based upon the information they were provided about your rig and your location.
If they were not provided with the correct and adequate information, they may be unable to do the job, putting you back to where you started.